Cancellation and Return Conditions

These Cancellation and Return Conditions apply to orders placed through the e-MERTER platform operated by E-MERTER Elektronik Hizmetler ve Danışmanlık Ticaret A.Ş., Address: Sanayi Mahallesi Gürbüz Sokak No:56 İç Kapı No:1 Güngören / İstanbul, MERSİS No: 0323140636000001, Tax Office: Güngören, Tax No: 3231406360 and form part of the relevant provisions of the Distance Wholesale Sales Agreement. Since only merchants can shop through the platform, the right of withdrawal under the Consumer Protection Law does not apply.

7. Inspection, Acceptance, Defects and Notice

The Buyer must inspect the product upon delivery for packaging, quantity, color, size, model, label and visible damage. Open defects and visible damage must be reported to the Platform in writing at the time of delivery or within two (2) business days thereafter. For hidden defects, the Buyer must inspect or have the goods inspected within eight (8) days of delivery and, if a defect is found, notify the seller in writing within that period to preserve its rights. Notices should include photos, videos, delivery notes, carrier delivery records and other relevant evidence.

If the Buyer has used, processed, cut, repackaged, removed labels from, transferred to third parties or included the products in a production process, the products are deemed accepted unless otherwise clearly proven. A defect claim does not remove the Buyer’s inspection and use-related duties. If open defects are not reported on time, the Buyer may lose rights regarding that defect.

When claiming a defect, the Buyer must keep the products available for Platform inspection, preserve serial numbers, labels, packaging and accessories, and send samples if requested. The Platform is not obliged to accept returns or exchanges until the defect review is completed. If the Platform concludes that the product is defective, it may choose an appropriate remedy: exchange, repair, price reduction, refund or another commercial solution.

In case of partial defect or shortage, the Buyer may exercise rights only for the affected part; however, if the defect substantially defeats the purpose of the contract, the Platform may, within mandatory law limits, assess the order as a whole.

8. Return, Cancellation and Withdrawal Regime

As the Buyer acts as a merchant, the consumer right of withdrawal does not apply. The Buyer therefore has no unilateral right to withdraw, return or cancel without cause. The Platform may, at its sole commercial discretion and where operationally suitable, accept limited commercial returns for unused products with intact packaging that have not been transferred to third parties; this does not create an acquired right for the Buyer.

If a return is accepted as a commercial courtesy, it may start only with the Platform’s written approval and a return number. Returned products must be sent with original packaging, all accessories, labels and invoice-related documents. Returns may be refused for used, soiled, processed, repackaged products, or products whose assortment integrity is broken or that are no longer fit for resale.

Refund of the returned product price is made after the goods reach the Platform, physical inspection is completed and compliance with return conditions is confirmed. The Platform may set off the refund against the Buyer’s other debts on the Platform. Even if a return is accepted, shipping, installation, labor, sample, custom production, insurance and similar indirect costs may remain with the Buyer unless the Platform expressly approves otherwise in writing.

Contact: info@e-merter.com · 0850 259 67 87 · KEP: emerterelektronik@hs01.kep.tr